Welcome to User Guidance
Method 1:Click on the shop name in the top center corner of the “FEATURED STORES” and select the shop, Then pick the item you like on the store page.
Method 2: Browse the homepage and click on the banner or the product map you are interested in.
Method 3: Directly target related products by entering keywords in the search box at the top right of the homepage
Step2. Submit Order
Select the item-related attributes and quantity in the store listing page to add to the cart.
Step3. Pay for Item(s)
Check the shopping cart and click to view cart or checkout,.After confirming that the item quantity attribute is correct, click the checkout button and select the purchasing platform you need. Select superbuy as an example to jump to the superbuy shopping cart. Then choose payment method and pay for the item and Chinese local delivery fee.
Step4. Superbuy Purchase
Superbuy will contact the seller and purchase your ordered items.
During the purchase process, you can click ‘order enquiry’ to contact us for any further details. We will contact you via email or message if needed, i.e. some information is needed to be completed by you.
Step5.Superbuy Inspection and Storage
Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘User Center’ –‘My Warehouse’ to view the item once it is stored.
1、Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
Step6. Submit for Delivery
Visit ‘My Warehouse’ and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.
1.Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.
2.We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.
3.Rebate products and non-rebate products can be shipped together.
Step7. Pay international shipping fee deposit
Select payment method for the international shipping fee deposit and customs fee
- The international shipping fee deposit is calculated according to the product’s estimated weight, the selected shipment method, and the destination.
- The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the amount of difference will be returned to your Superbuy account after the product is shipped
Step8. Superbuy Delivery
Consolidate and pack items, reinforce package, weight and send out for delivery.
You can track the parcel via ‘User Center’ – ‘My Parcel’ after it is sent out.
Step9. Waiting for your package to arrive
You can track your package and follow its shipping progress on the “My Parcel” page
There is always the possibility that accidents may happen during international package shipments. Such circumstances include delays, confiscation, taxes, package damage, missing packages and more. Superbuy cannot control or prevent accidents that may happen when your package is in the hands of a third-party logistics company or the customs, nor will we be able to guarantee the service quality of other companies not affiliated to Superbuy. However, we aim to provide the best service possible to our customers and will inform you beforehand of the shipping situation for each shipping route or country you select and do everything we can to aid you if problems occur.
Final Step.Delivered & Review
Once you have received the parcel, you can confirm the delivery via‘User Center’ – ‘My Parcel’. If you have any question regarding to the parcel, you can also choose the relevant parcel and apply for after-sales service.
- Once you completed the review, credit will be earned. Don’t forget to earn credit as it can be used to deduct the international delivery fee.
2.If there is a rebate product in your parcel, the rebate will be credited to your Superbuy account after you confirm and review the parcel.