Welcome to User Guidance
Method 1:Click on the shop name in the top center corner of the “FEATURED STORES” and select the shop, Then pick the item you like on the store page.
Method 2: Browse the homepage and click on the banner or the product map you are interested in.
Method 3: Directly target related products by entering keywords in the search box at the top right of the homepage
Step2. Submit Order
Select the item-related attributes and quantity in the store listing page to add to the cart.
Step3. Pay for Item(s)
Check the shopping cart and click to view cart or checkout,.After confirming that the item quantity attribute is correct, click the checkout button and select the purchasing platform you need. Select superbuy as an example to jump to the superbuy shopping cart. Then choose payment method and pay for the item and Chinese local delivery fee.
Step4. Superbuy Purchase
Superbuy will contact the seller and purchase your ordered items.
During the purchase process, you can click ‘order enquiry’ to contact us for any further details. We will contact you via email or message if needed, i.e. some information is needed to be completed by you.
Step5.Superbuy Inspection and Storage
Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘User Center’ –‘My Warehouse’ to view the item once it is stored.
1、Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
Step6. Submit for Delivery
Visit ‘My Warehouse’ and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.
1.Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.
2.We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.
3.Rebate products and non-rebate products can be shipped together.
Step7. Pay international shipping fee deposit
Select payment method for the international shipping fee deposit and customs fee
- The international shipping fee deposit is calculated according to the product’s estimated weight, the selected shipment method, and the destination.
- The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the amount of difference will be returned to your Superbuy account after the product is shipped
Step8. Superbuy Delivery
Package cnsolidation, package reinforcement, weighing and sending
You could monitor your package at “My Superbuy”-“Parcels” after your package has been sent out.
Step9. Wait for package to be delivered at your destination
You could keep track of your package at “Parcels” page and operate accordingly based on the progress of deliver.
Accidents may occur to your package during the international shipping process, including delay, confiscation, taxation, package damage, package missing, etc. These probable accidents arising from either third party logistic companies or customs are beyond Superbuy’s control and could not be forestalled. And Superbuy could not guarantee the quality of services provided by companies not affiliated with Superbuy. Nonetheless, Superbuy strives to deliver the best services to our customers, and will notify you in advance the general transportation conditions of each route, country/region you choose. We will do everything we can do to offer you help in the event of these accidents.
Last step. discover and review
After receiving your package, you could go to “My Superbuy”-“Parcels” to acknowledge your receipt. If you got any question, you could choose the package in question and apply for after sales service.
1.After finishing review, you will be given bonus. Don’t forget to claim your credit points since you could use them to deduct international shipping fees.
2.If there is discount to your items, after acknowledging your receipt, the discount will be registered under your Superbuy account.